HKMC Telemedicine Service

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Latest News

08 Mar 2022
HKMC Telemedicine Service

The need for healthcare consultations are surging due to the massive outbreak of Covid-19 in Hong Kong, especially for patients suffering from chronic diseases who need regular medical follow-ups, or those who experience Covid-19 like symptoms where urgent medical advice is needed.

In response to the current situation and to reduce the risk of infection, HKMC has launched a one-stop telemedicine service for our patients. Our multi-disciplinary medical team is here to provide the professional medical advice you need.


1. Call or WhatsApp for enquiry and booking.

2. You will receive a “Patients'-Pack” via WhatsApp or email. This includes appointment details, payment details and a consent form. Confirmation of appointment will be sent to you upon successful receipt of payment and consent form.

3. Our nurse will call to brief you on the telemedicine arrangement shortly before your consultation time.

4. Attend the video consultation with our Doctor / Allied Health Professionals.

5. After consultation, our nurse will contact you on collection and payment of medication if appropriate.

6. Pay and collect the prescribed medication in person or via authorized personnel*.

*For patients who cannot collect medicine themselves or by an authorized representative, drug delivery service is available upon request.


  • Patients are required to settle the consultation fee at least one day before appointment.
  • Insurance, direct billing claim or health voucher may not be applicable for telemedicine service. Please check with your insurance provider.
  • Patient can only reschedule the appointment once after payment is made. An administration fee of HK$200 will be charged for appointment cancellation.
  • All terms and conditions apply.  It is also subject to HKMC's final decision if a patient is suitable for telemedicine consultation.
  • Medication delivery service will be provided by an independent 3rd party upon patient's request and will be charged separately at HK$200 per delivery.
  • HKMC reserves the final rights and decisions on telemedicine service.